Consistently attract business growth with the #1 customer experience platform, Rate5.
Learn about our core features below.
Consistently generate more reviews and higher rankings.
Get new reviews automatically from your existing customers using review request tools.
Get notified right away when you get new reviews, and see them all in one place.
Reply directly to customer reviews on Google and Facebook with custom quick templates for ease of use.
Automatically share your positive reviews to social media and post them to your website.
Connecting with each customer is important while providing a great customer experience, but if you have a large customer base, manually requesting feedback from all your customers at the right times would be a tedious, impossible task.
Engage with all your customers on a personal level, in real time without disruptions.
Define your customer communication schedules and frequency for unique requests or reminders.
Preferred channel communication is the direction you want to go! Your team can connect with leads and customers through Interactions using text, social media messaging, video chat and voicemail.
Convert inquiries and reply back to clients via text, social, voicemail, email and video chat. No need to log into several different apps, our dashboard is the only place you need to be.
Start and continue the customer journey using text messaging - after a review, survey, or when they’ve opened a ticket.
Get all questions answered in a flash by the correct team members. Reduce response time and improve internal collaboration.
Never miss a call! All calls can be answered through our platform and delivered to your inbox. Read voicemail messages or listen to audio, then reply back via text, email or phone call when you can.
Capture important feedback to improve your overall service experience with customer surveys.
Create a range of customer experience surveys using our library of question types and survey logic to get to the answers you need.
Understand what your customers are saying and conversion metrics with advanced reporting tools. Turn customer feedback into actionable tasks for your employees.
Put your business on the map. Keep your information as accurate and up to date as possible.
Rank higher everywhere online with listings management.
Create and Manage your Google My Business profile for all locations through Rate5. Add hours, websites photos and more while engaging with customers in dynamic ways.
Discover how your prospects and clients are doing when reviewing accuracy across 50+ sites - review with a single click within your dashboard.
When customers are unhappy with your services, their next move will be to go straight to your competition. The more data you have available about your competitor’s strengths and weaknesses, the more equipped you’ll be to get ahead of the game.
Rate5 uses AI to analyze you and your competitors’ reviews, grading you on categories customers are mentioning such as “customer service” and “wait time”.
Once you’ve made changes to your business based on this data, keep track of your rating reports to see how your customers feel over time.
We provide businesses with the tools to deliver great experiences at every step of the customer journey.